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Sophos 9.4 hanging on every scan

DarinFennell

I have run Sophos Anti-virus on my Mac laptop several times now and every time it hangs half-way through the scan. From what I can tell, it is hanging on the exact same file each time. I get no message of any kind, just the progress bar showing how far along it is and the number of files scanned. I am running Yosemite on my Mac. Any help would be appreciated.

Thanks,


Darin



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  • 0
    I have a similar problem. I have a scheduled scan which usually runs for 5-6 minutes on my home directory. It ran today for just a few seconds and reported "No Threats Found" but the last scanned date/time was not updated. I ran again using the scan button with the same effect. The last entry in the log is "Scan started at 2015-10-16 09:07:26 +0100".

    The console log for the scheduled scan shows :

    16/10/2015 09:00:32.583 SophosAVAgent[681]: Could not resolve bookmark. Error: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.bird was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.bird was invalidated.}

    16/10/2015 09:00:32.584 diagnosticd[132]: error evaluating process info - pid: 681, puniqueid: 681

    16/10/2015 09:00:34.162 com.apple.xpc.launchd[1]: (com.apple.ReportCrash.Root[682]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash.DirectoryService

    16/10/2015 09:00:34.162 com.apple.xpc.launchd[1]: (com.apple.ReportCrash.Root[682]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash.DirectoryService

    I have the crash report but it is rather large.

    I ran a sweep from the terminal and it reported:

    45847 files swept in 5 minutes and 35 seconds.
    935 errors were encountered.
    No viruses were discovered.
    Ending Sophos Anti-Virus.

    The errors were mostly permission errors on plist files etc.

    Running El Capitan 10.11 and Sophos 9.4.0
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  • 0
    I have a similar problem. I have a scheduled scan which usually runs for 5-6 minutes on my home directory. It ran today for just a few seconds and reported "No Threats Found" but the last scanned date/time was not updated. I ran again using the scan button with the same effect. The last entry in the log is "Scan started at 2015-10-16 09:07:26 +0100".

    The console log for the scheduled scan shows :

    16/10/2015 09:00:32.583 SophosAVAgent[681]: Could not resolve bookmark. Error: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.bird was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.bird was invalidated.}

    16/10/2015 09:00:32.584 diagnosticd[132]: error evaluating process info - pid: 681, puniqueid: 681

    16/10/2015 09:00:34.162 com.apple.xpc.launchd[1]: (com.apple.ReportCrash.Root[682]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash.DirectoryService

    16/10/2015 09:00:34.162 com.apple.xpc.launchd[1]: (com.apple.ReportCrash.Root[682]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash.DirectoryService

    I have the crash report but it is rather large.

    I ran a sweep from the terminal and it reported:

    45847 files swept in 5 minutes and 35 seconds.
    935 errors were encountered.
    No viruses were discovered.
    Ending Sophos Anti-Virus.

    The errors were mostly permission errors on plist files etc.

    Running El Capitan 10.11 and Sophos 9.4.0
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