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SGNAuthService and "Sorry, this computer is locked"

Hi all.

We have troubles.
There is SafeGuard Easy 5.50.8.13 installed at netbook Lenovo IdeaPad U165 with Windows 7 Starter. Besides other policies there are the following:
Maximum no. of faild logons: 0
Reaction to failed logon: Lock machine: No
POA - disable
As soon as Sophos finishes encrypting, we get the following message:
Sorry, this computer is locked.
This message from Sophos is only shown in Windows shell. At that, the POA shell is not available and therefore it’’’’s not possible to do C/R.

How can we unlock the netbook?

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0 mlandis9 over 13 years ago

Nice!
Finally.. thanks for the info guys!
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0 MoreCowbell over 11 years ago

I was able to resolve this problem following these steps. Saved me from re-imaging a machine.
On the POA screen, I chose recovery and did left the username field blank, and walked through the recovery process. The computer no longer gives the "computer is locked" message trying to sign into Windows.
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