Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 12 replies
  • Subscribers 5 subscribers
  • Views 33512 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SGNAuthService and "Sorry, this computer is locked"

Petr

Hi all.

We have troubles.
There is SafeGuard Easy 5.50.8.13 installed at netbook Lenovo IdeaPad U165 with Windows 7 Starter. Besides other policies there are the following:
Maximum no. of faild logons: 0
Reaction to failed logon: Lock machine: No
POA - disable
As soon as Sophos finishes encrypting, we get the following message:
Sorry, this computer is locked.
This message from Sophos is only shown in Windows shell. At that, the POA shell is not available and therefore it’’’’s not possible to do C/R.

How can we unlock the netbook?

:15469


This thread was automatically locked due to age.
Parents
  • 0

    I was able to resolve this problem following these steps. Saved me from re-imaging a machine. 

    On the POA screen, I chose recovery and did left the username field blank, and walked through the recovery process. The computer no longer gives the "computer is locked" message trying to sign into Windows.

    :38769
Reply
  • 0

    I was able to resolve this problem following these steps. Saved me from re-imaging a machine. 

    On the POA screen, I chose recovery and did left the username field blank, and walked through the recovery process. The computer no longer gives the "computer is locked" message trying to sign into Windows.

    :38769
Children
No Data
Unfiltered HTML