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SGNAuthService and "Sorry, this computer is locked"

Petr

Hi all.

We have troubles.
There is SafeGuard Easy 5.50.8.13 installed at netbook Lenovo IdeaPad U165 with Windows 7 Starter. Besides other policies there are the following:
Maximum no. of faild logons: 0
Reaction to failed logon: Lock machine: No
POA - disable
As soon as Sophos finishes encrypting, we get the following message:
Sorry, this computer is locked.
This message from Sophos is only shown in Windows shell. At that, the POA shell is not available and therefore it’’’’s not possible to do C/R.

How can we unlock the netbook?

:15469


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    I just had a similar issue this past weekend with a user and their laptop.  Couldn't get things to work, so I called Sophos support today and was informed that by merely NOT putting in any user credentials during the C/R process, it would clear/clean things out and it solved the issue for me.  Psyched!!  Thanks Sophos Tech Support!!

    :18831
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  • 0

    I just had a similar issue this past weekend with a user and their laptop.  Couldn't get things to work, so I called Sophos support today and was informed that by merely NOT putting in any user credentials during the C/R process, it would clear/clean things out and it solved the issue for me.  Psyched!!  Thanks Sophos Tech Support!!

    :18831
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