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SGNAuthService and "Sorry, this computer is locked"

Petr

Hi all.

We have troubles.
There is SafeGuard Easy 5.50.8.13 installed at netbook Lenovo IdeaPad U165 with Windows 7 Starter. Besides other policies there are the following:
Maximum no. of faild logons: 0
Reaction to failed logon: Lock machine: No
POA - disable
As soon as Sophos finishes encrypting, we get the following message:
Sorry, this computer is locked.
This message from Sophos is only shown in Windows shell. At that, the POA shell is not available and therefore it’’’’s not possible to do C/R.

How can we unlock the netbook?

:15469


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    Hi Petr,

    in that case please open a ticket with support so that they can check the details. When doing so please provide them with as many information as possible (what type of machine, which version of SGN, which steps have been carried out so far and was the result)

    Detailed and deep analysis of such an issue is unfortunately beyond the scope of this forum.

    Regards

    Dan

    :16611
Reply
  • 0

    Hi Petr,

    in that case please open a ticket with support so that they can check the details. When doing so please provide them with as many information as possible (what type of machine, which version of SGN, which steps have been carried out so far and was the result)

    Detailed and deep analysis of such an issue is unfortunately beyond the scope of this forum.

    Regards

    Dan

    :16611
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