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SGNAuthService and "Sorry, this computer is locked"

Petr

Hi all.

We have troubles.
There is SafeGuard Easy 5.50.8.13 installed at netbook Lenovo IdeaPad U165 with Windows 7 Starter. Besides other policies there are the following:
Maximum no. of faild logons: 0
Reaction to failed logon: Lock machine: No
POA - disable
As soon as Sophos finishes encrypting, we get the following message:
Sorry, this computer is locked.
This message from Sophos is only shown in Windows shell. At that, the POA shell is not available and therefore it’’’’s not possible to do C/R.

How can we unlock the netbook?

:15469


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    Hi Petr,

    thank you very much for posting. With regards to your description I can tell you that this is not a general know issue to me.

    Unfortunately you used operating system is not a supported one by the product at this point as you can see in the release notes:

    We only support 7 32 bit    64 bit    Enterprise/Ultimate/Professional/Home Premium

    Can you please retest your setup with one of the above OS and check if this works then. Should this also fail please raise a support call so that we can analyze this and try to reproduce.

    The hint from alexz is correct > by performing a C/R a locked machine can be unlocked again.

    Regards

    Dan

    :16185
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  • 0

    Hi Petr,

    thank you very much for posting. With regards to your description I can tell you that this is not a general know issue to me.

    Unfortunately you used operating system is not a supported one by the product at this point as you can see in the release notes:

    We only support 7 32 bit    64 bit    Enterprise/Ultimate/Professional/Home Premium

    Can you please retest your setup with one of the above OS and check if this works then. Should this also fail please raise a support call so that we can analyze this and try to reproduce.

    The hint from alexz is correct > by performing a C/R a locked machine can be unlocked again.

    Regards

    Dan

    :16185
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