Dear team,
One of our clients used the Sophos encryption trial license for 30 days and encrypted several systems during that period. The trial expired over 90 days ago, and the client has not decrypted those systems. Currently, the central portal is not displaying the Encryption module. How can these systems be decrypted.
Hello Hemanth,
Thank you for reaching out to the community forum.
On the technical side, we cannot reactivate the account and perform the decryption. However, you can reach out to our Customer Care team and seek assistance for a temporary activation of the trial account to perform the decryption. You can speak with them via chat through our support portal or via call by directly dialing our support hotline.
Hello Hemanth,
Thank you for reaching out to the community forum.
On the technical side, we cannot reactivate the account and perform the decryption. However, you can reach out to our Customer Care team and seek assistance for a temporary activation of the trial account to perform the decryption. You can speak with them via chat through our support portal or via call by directly dialing our support hotline.
