Windows updates will fail to load and virus protection will stop working when safeguard is installed. We uninstall SGN Client and all returns to normal. Any ideas of what would cause this?
Wow, that's a new one! Is this just one machine or many? When you say - fail to load do you mean fail to install? Can you provide screenshots? What AV product are you using please?
Window update services stop and will not update. Windows AV services are stopped and will not restart. But all of this clears out when we uninstall SGN Client. Client can be installed back when all is updated and services restarted. Last for a while and then the same thing happens again.
VERY odd and I've never heard of this happening. What version and release of Win10 and the SafeGuard client are you using please?
win 10 1909 22.214.171.124. I have heard from one of our field techs and it is just windows av updates that it stops.
What version of encryption are you installing?
SGN and Central Device Encryption, there is no interaction that should prevent other items from updating.
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Safeguard File Encryption 126.96.36.199
Any help would be greatly appreciated. Were are having to uninstall Safeguard for updates to virus protection to run and then reinstalling after it is done. This is causing virus protection to quit working, then you can't download anything because it can't be scanned by virus protection. We are having to do this process each week on some computers.
Sorry Brian - A busy week and I didn't get back to you. Are you using the full Defender/ATP MEM product or just the "free"/in-built one? Are you saying now that Defender won't run while SafeGuard is installed? Have you set any policies in Defender that may interfere with SafeGuard? Are you running any File encryption policies on the affected workstations - AND are you actively using File Encryption, or are you just managing BitLocker with SafeGuard?
Enterprise version of defender. Defender will run for a while then it will stop services and will not update. After safeguard is removed updates work for defender and it will scan. We are using file encryption actively and using file encryption policies.
This is what I have found. Would we have to update policies in safeguard ?