Adding devices to the White List policies on Sophos SafeGuard Management Center

Sorry Dan - mad busy few days. Will try and replicate what you've done on my console and report back.

Can you confirm the SGNServer version of SafeGuard please?

Hi Michael,

Just wondered if there were any updates on this or if you had managed to test it?

Kind regards, Dan Petford

Hi Dan. I’ve done some limited testing and had the same result as you. Blank when saving.

I think it’s going to be one of the fields and characters it doesn’t like and rather than producing a logical error it’s returning a blank/null value.

I started doing one by one in order to catch which field it doesn’t like but ran out of time!

Will attempt some more testing for you but that’s what I suspect it is?

Thanks Michael.

I did try adding the same one after deleting, but it still doesn't work.

Thanks Michael.

I did try adding the same one after deleting, but it still doesn't work.

I've had more success with using  'USBSTOR\DiskKingstonDataTraveler_2.0' in Hardware ID. I kept the reference at least after a save, but I didn't populate the remaining fields. I'm not sure if it's quoting or actually giving an example to use ' ! 

If you enter some rubbish in the field it will tooltip you what it expects in the field - at least mine did and it helped a little!

I'll carry on testing though, but suspect it's being very fussy about the Hardware ID field...

Many thanks, keep in touch.

If I add what you did, when saving it stays but then when I go to a different section and then back in it disappears. 

Mine is saving, at least I've exited the console and logged back in as a different user and it's still there. My money is still on characters it doesn't accept/like but have you logged this with Sophos?

I haven't logged this with Sophos yet, do you have any contact details?

Also can you give me an example of what worked so I can try?

Hi Michael,

Did you manage to do anymore testing?

Kind regards,

I haven't sorry Dan - just not enough time. Have you now logged the call with Sophos support?

Not yet, do you have any contact details?

You used to be able to email support@ but sadly they stopped that. I was told with a premium support package (which we have) we would have a dedicated support channel too but....

The best thing to do is log a ticket here...

https://secure2.sophos.com/en-us/support/open-a-support-case.aspx

Perfect, contacted them and they gave me this and it worked, thanks for your help.

Kind regards,