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Sophos UTM - Sophos LiveConnect is disabled

Since 7 January 2016 my Sophos LiveConnect is disabled on the UTM. Before this everything working fine?

The PCs can are working fine, but if the UTM cannot connect to the LiveConnect changes cant be done.

2016:01:07-20:05:31 myfirewall epsecd[5258]:  1. Epsec::Utils::Logging::_log:59() /</usr/local/bin/epp_client.plx>Epsec/Utils/Logging.pm
2016:01:07-20:05:31 myfirewall epsecd[5258]:  2. Epsec::Logic::Client::on_error:1461() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
2016:01:07-20:05:31 myfirewall epsecd[5258]:  3. Epsec::Logic::Base::run:60() /</usr/local/bin/epp_client.plx>Epsec/Logic/Base.pm
2016:01:07-20:05:31 myfirewall epsecd[5258]:  4. main::top-level:63() client.pl
2016:01:07-20:05:31 myfirewall epsecd[5258]: <=========================================================================
2016:01:07-20:05:31 myfirewall epsecd[5258]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 180 seconds"
2016:01:07-20:08:33 myfirewall epsecd[5258]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Socket connect to sss1-c1f5.broker.sophos.com:443 error: Connection refused"
2016:01:07-20:08:33 myfirewall epsecd[5258]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Error creating socket. " syscall_error="Connection refused"
2016:01:07-20:08:33 myfirewall epsecd[5258]: >=========================================================================
2016:01:07-20:08:33 myfirewall epsecd[5258]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Unknown error at /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm line 151." effect="Can't talk to Sophos LiveConnect"
2016:01:07-20:08:33 myfirewall epsecd[5258]:
2016:01:07-20:08:33 myfirewall epsecd[5258]:  1. Epsec::Utils::Logging::_log:59() /</usr/local/bin/epp_client.plx>Epsec/Utils/Logging.pm
2016:01:07-20:08:33 myfirewall epsecd[5258]:  2. Epsec::Logic::Client::on_error:1461() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
2016:01:07-20:08:33 myfirewall epsecd[5258]:  3. Epsec::Logic::Base::run:60() /</usr/local/bin/epp_client.plx>Epsec/Logic/Base.pm
2016:01:07-20:08:33 myfirewall epsecd[5258]:  4. main::top-level:63() client.pl
2016:01:07-20:08:33 myfirewall epsecd[5258]: <=========================================================================
2016:01:07-20:08:33 myfirewall epsecd[5258]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 240 seconds"
2016:01:07-20:12:40 myfirewall epsecd[5258]: I id="4232" severity="info" sys="System" sub="epsecd" name="Not syncing web policy resources as web control is disabled"
2016:01:07-20:12:44 myfirewall epsecd[5258]: I id="4231" severity="info" sys="System" sub="epsecd" name="Syncing SWC with web control global status "
2016:01:07-22:02:26 myfirewall epsecd[5258]: I id="4213" severity="info" sys="System" sub="epsecd" name="User triggered changes in webadmin"
2016:01:07-23:02:02 myfirewall epsecd[5258]: I id="4213" severity="info" sys="System" sub="epsecd" name="User triggered changes in webadmin"



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  • Hi, Jack, and welcome to the UTM Community!

    I don't remember seeing this before.  I would try [Reset Registration Token] on the 'Advanced' tab and then try the new installation link that results.  Any luck with that?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Thank you for the response BAlfson.  Unfortunately, I have tried resetting the registration token.  Because of the protocol error in the logs, I'm leaning toward an incompatibility between Sophos Cloud service & TLS1.1+.  I've setup my firewall not to accept anything less than TLS1.1 due to vulnerabilities in SSL3/TLS1.  Ultimately, I don't know the real root cause though.