STAS uses WMI method for polling requests and Log off detection by default. STAS advance tab has the option to test WMI connectivity test for end-user IP.
STAS uses setup credentials (provided during installation) to connect a remote computer for WMI.
Manually run WMI verification:
In some troubleshooting scenarios, the admin considers that the built-in WMI verification tool built-in on the STAS suite may not work as intended when the test returns with a fail status, which most of the case this isn't true.
The best way to take out of the way any chance of issue with the build-in WMI verification tool on the STAS is by running a manual WMI verification from the AD server itself using the native windows tool for testing WMI connectivity called "wbemtest".
Note: The admin has to recheck the STAS user access rights and password if the WMI query passes when the admin tries the manual test and fails when the admin makes the test connection from the advance tab.
Step to manually run WMI:
WMI Failure Reason and some hit to make it work:
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Does the STAS collector show live users?
Could you please double-check the Windows Firewall and/or 3rd party firewall software to allow communication over…
thank you for the guide. I can use wbemtest to run the query without any error. However my STAS is still not showing the live user. Can anyone point me to the correct direction to troubleshoot this issue? thanks.
Could you please double-check the Windows Firewall and/or 3rd party firewall software to allow communication over the following ports:
Note: RPC, RPC locator, DCOM, and WMI services should be turned on on workstations for WMI/Registry Read Access.
Hi, STAS collectors only shows 3 users while I have more than 20 users in office currently.
There is a troubleshooting tool in STAS
When I use the WMI verification test to test my IP, the operation completed successfully but still my laptop IP doesn't show in STAS Live Users.
I turned off the windows firewall and we do not use third party firewall. However, the problem still persists.