To clarify my situation further, I've created three new local user accounts and assigned them the administrator group. The default admin account remains untouched and serves as a backup.
My current concern:
Enabling MFA with token generation for the new admin users results in a "Login failed" error when they try to log in with their credentials.
My Questions:
Does using MFA require a separate license on Sophos Firewall? From my understanding, it shouldn't.
Could there be specific configuration steps for local users with MFA? The documentation I reviewed might not have addressed this scenario clearly.
Request:
I'd appreciate any insights or troubleshooting tips you can offer to resolve this login failure issue specifically with the newly created local admin users and MFA.
Hi mohammed kassouat The user/administrator for which MFA is enabled must enter the password in <password><passcode> format. So if this is getting followed correctly by end users while entering the password but still it is giving login failed then try to "Synchronize token time offset" once and see how it goes.
For "Synchronize token time offset" steps are given in the below help section:
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