I have a problem with SOPHOS XG Home edition
everything was working fine but suddenly captive portal stopped showing and everyone can now access my internet.
and I can't even add a password on the wifi to prevent anyone from getting to my internet. so I shut down everything until I get some help
Hi Ahmed Magdy2
Have you recently created any firewall rule from LAN-WAN without authentication enabled on the firewall rule?
You can check with packet flow under packet capture by navigating to MONITOR & ANALYZE-->Diagnostics-->Packet Capture will help you to identify the rule.
Regards
"Sophos Partner: Networkkings Pvt Ltd".
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I tried that but it's not activating it's set to Off and every time I open it it close again
Hello Ahmed Magdy2,
Thank you for reaching out to the community, can you please on the licensing portal the license status ? Please share a screenshot if possible !!
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
Log a Support Case | Sophos Service Guide
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where is the license portal? I cant find it, and in my Sophos screen it says all expired
Hey Ahmed Magdy2 >>> https://id.sophos.com
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.