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AD users credentials not working with Captive portal Sophos XGS 2300 vSFOS 21.0.0 GA-Build169

Semiu

Hello Everyone,

Please, we are experiencing an issue where users can successfully log into their local machines using Active Directory (AD) credentials, but the same credentials fail when accessing the Captive Portal.

The firewall has been integrated with the Domain Controller, and the integration tests were successful, and the relevant Organizational Units (OUs) have been imported.​

Please, has anyone encountered a similar issue or have insights into potential solutions?

Your assistance is greatly appreciated.

Thank you.



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[edited by: Erick Jan at 5:35 AM (GMT -7) on 3 Apr 2025]
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    Hi  Thank you for reaching out to the Sophos community team. Can you please share the error snapshot and log viewer logs error for "Authenticatio" events for 1-2 reference users? Also, please review the domain settings defined under AD integration with the failed events in the log viewer logs of the same users to confirm no domain-related typo error or misconfiguration!

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support
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