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Hi Everyone,
I have an interesting issue.
One of our branch offices uses an LTE router to connect to the internet and then VPN to connect to HQ.
The problem is that when one person connects to VPN, the one that was connected before gets disconnected.
Meaning, this office cannot have more than one user connected to VPN.
How can we resolve this?
Nali
Hello Jonathan,
what kind of VPN connection is this?
Mit freundlichem Gruß, best regards from Germany,
Philipp Rusch
New Vision GmbH, Germany
Sophos Silver-Partner
If a post solves your question please use the 'Verify Answer' button.
Hey Jonathan,
Can you share the /log/l2tpd.log
https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Logs/LogFileDetails/index.html#vpn
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
Log a Support Case | Sophos Service Guide
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Hi Vivek,
For some reason I am not getting the logs using this method.

Then can you check the /log/access_server.log while you try to sign with the user !!
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
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Hi Jonathan Nali,
cd /log
tail -f access_server.log
https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Logs/LogFileDetails/index.html#vpn
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
here it says the session is established, now connect with the another client and monitor the logs when the previous client gets disconnected...
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Alright,
I will delay a little because that office is unreachable right now.
Maybe it's the same problem as with the other thread:

Mit freundlichem Gruß, best regards from Germany,
Philipp Rusch
New Vision GmbH, Germany
Sophos Silver-Partner
If a post solves your question please use the 'Verify Answer' button.
Alright,
So I should just uncheck that global setting under the User?