I have an interesting issue. One of our branch offices uses an LTE router to connect to the internet and then VPN to connect to HQ.
The problem is that when one person connects to VPN, the one that was connected before gets disconnected.
Meaning, this office cannot have more than one user connected to VPN.
How can we resolve this?
Hey Jonathan Nali,Known Issues List for Sophos Products: https://support.sophos.com/support/s/article/KB-000036055?language=en_USDownload Sophos_KIL_2022-05-20I think this is related to: NC-84171 - We can not…
what kind of VPN connection is this?
Mit freundlichem Gruß, best regards from Germany,
New Vision GmbH, GermanySophos Silver-Partner
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This is a an L2TP VPN. I hope this helps.
Hey Jonathan,Can you share the /log/l2tpd.log https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Logs/LogFileDetails/index.html#vpn
Thanks & Regards,
Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved
Sophos Community | Product Documentation | Sophos Techvids | SMSIf a post solves your question please use the 'Verify Answer' button.
For some reason I am not getting the logs using this method.
Then can you check the /log/access_server.log while you try to sign with the user !!
Where and how do I get those logs?
Hi Jonathan Nali,cd /logtail -f access_server.loghttps://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Logs/LogFileDetails/index.html#vpn
I think we have something
here it says the session is established, now connect with the another client and monitor the logs when the previous client gets disconnected...
Alright,I will delay a little because that office is unreachable right now.
Maybe it's the same problem as with the other thread:
Alright,So I should just uncheck that global setting under the User?
This did not work for me.
Can you understand these logs?
Hey Jonathan Nali,Known Issues List for Sophos Products: https://support.sophos.com/support/s/article/KB-000036055?language=en_USDownload Sophos_KIL_2022-05-20I think this is related to: NC-84171 - We can not connect multiple L2TP connections behind the same NAT'd device.