Hi
My home licence has stopped synchronising and the modules have now deactivated. I've looked at some of the other posts so I've double-checked the serial number, expiry date and system clock.. all look good. Can anyone help?
I've attached a tail of the log file when trying to synchronise (I've redacted the serial number and chopped out part of the certificate)
INFO Feb 15 11:06:53 [0]: --requestType = 2
INFO Feb 15 11:06:53 [0]: --lastCheckCode = c7543461-aa2c-4031-8e21-90992f8b138d
INFO Feb 15 11:06:53 [0]: --cert = /content/licensing/lic_csr.pem
INFO Feb 15 11:06:53 [0]: --token = Token-Id:C01001JXX______
INFO Feb 15 11:06:53 [0]: --key = /content/licensing/lic_csr.key
INFO Feb 15 11:06:53 [0]: URL : eu-prod-utm.soa.sophos.com/.../license
INFO Feb 15 11:07:00 [0]: response : {"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR","message":"Authentication failed","statusCode":403,"trackingId":"42c9ee8e-8b76-4a4f-b7ca-be91469287c1"}
ERROR Feb 15 11:07:00 [0]: license_check failed : Authentication failed
ERROR Feb 15 11:07:00 [0]: licensing_do_licensecheck() :parsing response failed...
####################################################
generate certificate signing request (CSR) Sat Feb 15 11:07:02 GMT 2020
Sat Feb 15 11:07:03 GMT 2020 certificate signing request generated with status :: 0
####################################################
INFO Feb 15 11:07:03 [0]: --requestType = 4
INFO Feb 15 11:07:03 [0]: --serial = C01001JXX______
INFO Feb 15 11:07:03 [0]: --deviceid = dfccfece-fb88-4ee1-b111-8b5afbb0f0e4
INFO Feb 15 11:07:03 [0]: --cert = /_conf/certificate/licensing/mfgr_vendor_SO.pem
INFO Feb 15 11:07:03 [0]: --key = /_conf/certificate/licensing/mfgr_vendor_SO.key
INFO Feb 15 11:07:03 [0]: URL : eu-prod-csr.soa.sophos.com/.../signing
INFO Feb 15 11:07:03 [0]: certificate_signing_request() : request : {
"serialNumber":"C01001JXX______",
"deviceId":"dfccfece-fb88-4ee1-b111-8b5afbb0f0e4
", "certificateSigningRequest":"---
--BEGIN CERTIFICATE REQUEST-----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-----END CERTIFICATE REQUEST-----
"}
INFO Feb 15 11:07:03 [0]: certificate_signing_request() : response : {"errorCode":"ITSERVICELAYER_DEVICE_NOTFOUND_ERROR","message":"Device not found","statusCode":404,"trackingId":"e31b0c61-fbfa-470a-bad6-b76baa91785d"}
ERROR Feb 15 11:07:03 [0]: Certificate signing Failed : Device not found...:
(
ERROR Feb 15 11:07:03 [0]: certificate signing request() : parsing failed...
INFO Feb 15 11:07:06 [0]: --requestType = 8
INFO Feb 15 11:07:06 [0]: --serial = C01001JXX______
INFO Feb 15 11:07:06 [0]: --fwversion = 17.5.9.577
INFO Feb 15 11:07:06 [0]: --cert = /content/licensing/lic_csr.pem
INFO Feb 15 11:07:06 [0]: --key = /content/licensing/lic_csr.key
INFO Feb 15 11:07:06 [0]: --token = Token-Id:C01001JXX______
INFO Feb 15 11:07:06 [0]: URL : eu-prod-utm.soa.sophos.com/.../appliance
INFO Feb 15 11:07:06 [0]: licensing_do_applianceupdate : request : { "serialNumber": "C01001JXX______", "applianceAttributes": [ { "name": "firmwareVersion", "value": "17.5.9.577" } ] }
ERROR Feb 15 11:07:06 [0]: curl_easy_perform(58) failed: Problem with the local SSL certificate
ERROR Feb 15 11:07:06 [0]: licensing_do_applianceupdate() : Problem in contacting Server
Thanks
Mark
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