Introducing the Generally Available release for our latest integration; Sophos Central plugin for ConnectWise Automate. This plugin is designed to allow our MSPs to now manage Sophos Central Endpoints & Alerts directly from within ConnectWise Automate.
Dashboard - Quickly determine service and health issues with endpoints. Even drill into Endpoint or Alert issues for actions.
Clients - Assign 'Sophos Tenant' to 'ConnectWise Client'. Filter by Tenant, Data Region or Billing Type. Even manually manage Customer Tokens for Deployments.
Computers - Quickly determine Computers in poor health, or missing the Sophos Endpoint Client. Even action a single endpoint, or many endpoints in bulk.
Alerts - Filter alerts by category and severity, then action the alert, or multiple alerts all at once.
Deployments - Import Customer Tokens from CSV files, manually deploy to specific endpoints on the fly, or configure Autodeploy settings across multiple Client Locations.
Plugin Logs - Audit Logging to determine if installs and bulk actions were successful, or failed. Self troubleshoot issues that arise.
***This is not your Sophos Central Partner Dashboard login E-mail and Password***
***The Show Client Secret is only available to view once for security reasons***
Deployment capabilities built directly into the plugin will allow you to
Issue: There was an error uploading the new plugin: Could not load file or assemblyfile:///C:\Users\*******\AppData\Local\Temp\tmp48DB6.tmp' or one of its dependencies. Operation is not supported.(Exception from HRESULT: 0x80131515)
Solution: As this plugin is not available from the solution center, but downloaded from the Sophos Central Community, you may need to unblock the .DLL file by right clicking and navigating to file properties, as shown in the below screenshot
Issue: In some instances of both on-prem and hosted Connectwise post version 2021.1 we are seeing authentication issues due to the inability for the plugin to create the required database tables to store the authentication credentials.
Solution: Please see our wiki article on assigning effective permissions to user classes. If that doesn't work Connectwise provides a work around for on-prem solutions only.
Duplicate Machine Entry Issues
Issue: Duplicate machine entry is observed under the Computers tab
Solution: Please see our wiki article on the observed causes of why a duplicate machine may be observed and how to correct.
The Sophos plugin will keep an audit log of actions attempted and performed on Endpoints, Alerts, and Deployments, as well as application error logs such as failed API requests.
To check Audit logs navigate to 'Plugin Logs' within the Sophos Security Solutions Plugin.
Also detailed application logs are kept in the following locations.
Support can be provided by opening a Support Case.
Product feedback and feature enhancement requests may be submitted in our Feedback Forum.