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Sophos Central Threat Detection Dashboard \Detection view

Alexander Bartmann

Hello together,
are you aware of any problems with Sophos Central?

I am asking because there are no more entries in the XDR under Threat Protection\Dashboard\ Detection since today.
Datalake and Live Response are unchanged and still set to active.
Queries via Live Discovery are also successful and up-to-date, and Live Response is functional.

Licences are also in the green zone.

In the past few days, there has been a malfunction in the Scheduled Reports from Central. However, the last report was created last night without any adjustments being made.

Nothing is listed under Sophos Status and on the Sophos Community website either.

I am really appriciate any helpful information, because XDR is quite important for us.
Thank you very much.

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  • 0

    Hello Alexander/Jonas,

    Thank you for reaching out to the community forum. I have sent you a direct message to inquire further about the issue. 
    As of now, we are not receiving complaints about this.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to GlennSen

    We are experiencing this as well. Windows Event detections are no longer showing up on Threat Analysis Center > Detections. Live queries for same info are also not returning results. This outage started for us also on Nov 6, around noon CST and has yet to be resolved. I opened up a support case on 11/7/24, and was informed by our TAC yesterday that there were similar reports being described by other customers and that this is being investigated. Out case is apparently being raised to tier 2. Please confirm that the sophos team is taking these reports seriously as this is a high level concern in terms of threat monitoring visibility.

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  • 0 in reply to GlennSen

    We are experiencing this as well. Windows Event detections are no longer showing up on Threat Analysis Center > Detections. Live queries for same info are also not returning results. This outage started for us also on Nov 6, around noon CST and has yet to be resolved. I opened up a support case on 11/7/24, and was informed by our TAC yesterday that there were similar reports being described by other customers and that this is being investigated. Out case is apparently being raised to tier 2. Please confirm that the sophos team is taking these reports seriously as this is a high level concern in terms of threat monitoring visibility.

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