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SUMInstallSet won't Install

tedz

Hi,

Please verify the logs below link for me to understand why sophos SUMInstallSet  won't contenue to install.

http://ge.tt/6gIqerS/v/0

Thanks and advance.

tedz

:35971


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  • 0

    Hi,

    Well the error is to do with creating the SophosUpdate share and setting permissions:

    MSI (s) (48:08) [08:46:47:320]: Executing op: ActionStart(Name=IS_CreateSUMShare,Description=Creating Sophos Update Manager share,Template=[1])
Action 8:46:47: IS_CreateSUMShare. Creating Sophos Update Manager share

    MSI (s) (48:08) [08:46:47:351]: Executing op: CustomActionSchedule(Action=IS_CreateSUMShare,ActionType=1025,Source=BinaryData,Target=CreateThisShare,CustomActionData=\\CSBFBACOLOD;SophosUpdate;C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\;Sophos Update Manager Warehouse Share)

    MSI (s) (48:D0) [08:46:47:382]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIB.tmp, Entrypoint: CreateThisShare

    MSI (s) (48:08) [08:46:47:585]: Executing op: ActionStart(Name=IS_CreateSUMShareRollback,,)
Action 8:46:47: IS_CreateSUMShareRollback. 

    MSI (s) (48:08) [08:46:47:617]: Executing op: CustomActionSchedule(Action=IS_CreateSUMShareRollback,ActionType=1281,Source=BinaryData,Target=RemoveThisShare,CustomActionData=\\CSBFBACOLOD;SophosUpdate)

    MSI (s) (48:08) [08:46:47:632]: Executing op: ActionStart(Name=IS_AddSUMUserPermissionsToShare,Description=Adding user permissions to the Sophos Update Manager share,Template=[1])
Action 8:46:47: IS_AddSUMUserPermissionsToShare. Adding user permissions to the Sophos Update Manager share

    MSI (s) (48:08) [08:46:47:679]: Executing op: CustomActionSchedule(Action=IS_AddSUMUserPermissionsToShare,ActionType=9217,Source=BinaryData,Target=**********,CustomActionData=**********)

    MSI (s) (48:E4) [08:46:47:695]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIC.tmp, Entrypoint: ModifyObjectPermissions
Info 25051.Failed to load the security ID for username or group sophosadmin on logon domain [yourdomain].
Action ended 8:46:47: InstallFinalize. Return value 3.

    So the SUM account you entered is called sophosadmin which is a domain account?
    It might be worth checking that you can log onto the computer where it failed to install with that account?

    Regards,

    Jak

    :35995
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