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Alureon virus on a Mac?

johardeman

My daughter has an iMac running OSX 10.6.8 and has been notified by Comcast that she has the "Alureon" virus.  I don't think that is possible as I understand that it is a Windows virus, but Comcast insists that it is her problem and she should contact her anti-virus software support.  Whenever she tries to use the internet a Comcast popup appears with the notice.. it can't be closed and she is unable to use any web pages.  She has no Windows software on her machine at all.  Could the issue be with the modem?  I'm grasping straws here.  Advice???? 

:1005389


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    A customer of mine got the comcast email but doesnt have anything funky going on like pop ups or redirects but he did say the following (any help on this would be very apprecuated).

    Shaun, It is not the primary icon "Network" grayed out, but the boxes in the subsidiary levels "Network setup"- Ethernet connected-DNS Server & Search Domains.

                The Comcast techie I first dealt with had me do a Safe Reboot but the result no diagnosis and no remedy. That's when he recommended a house call.

                I just did a "Repair Permissions" and a Virus Scan with Norton AntiVirus for Mac.  Nothing.

    :1005569
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  • 0

    A customer of mine got the comcast email but doesnt have anything funky going on like pop ups or redirects but he did say the following (any help on this would be very apprecuated).

    Shaun, It is not the primary icon "Network" grayed out, but the boxes in the subsidiary levels "Network setup"- Ethernet connected-DNS Server & Search Domains.

                The Comcast techie I first dealt with had me do a Safe Reboot but the result no diagnosis and no remedy. That's when he recommended a house call.

                I just did a "Repair Permissions" and a Virus Scan with Norton AntiVirus for Mac.  Nothing.

    :1005569
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