Sophos Connect Connection reset from gateway

no changes, it last worked fine on Thursday and when coming to use on Tuesday is when the problem started. i have  done updates since to see if it would help.

Hello Andrew,

which type of VPN connection are using: SSL-VPN or IPsec?

This laptop was a work from home device so hasnt been on the network other than via vpn for months.

strangley the only thing that resolved this was that i had to take it back to site put it on the internal network let it do updates and restart and now it is working....

Thank you for the update Andrew Connell !

Hi guys,

One of our clients has exactly the same issue at one of their sites...

Only 1 machine out of 20 constantly disconnecting (resets approx every 10 seconds) when all the others are fine..

Its definitely related to the machine itself - I installed my own profile onto the affected machine (which works fine elsewhere) and it resets constantly..

Affected machine is a Lenovo Carbon X1 only around 3 months old, Latest windows 10 with all updates installed

I've  reinstalled Sophos connect, network drivers, applied every available update from MS and Lenovo

I tried several different networks as well as on site - exactly the same from everywhere...

Looking at logs on the firewall, it connects, authenticates fine then disconnects after 10 seconds or so

I'm out of ideas...  

Any help would be appreciated...

TIA

Have you tried with the different ISPs ?

Yes, even with my mobile hotspot from which my notebook (with the same profile) works fine...

Without question its something to do with the computer itself...

Thanks

Further to this, I've just done more testing and narrowed it down to the wireless adapter in the notebook..  Connecting using LAN port and even a wireless USB dongle works perfectly...  This Lenovo X1 Carbon has Wi-Fi 6E AX211 160MHz wireless adapter.  Doing a search on google, others are having Sophos issues with the new Dell notebooks with the same adapter...  What now?  please help..  Thanks

We had this same issue with our Dell rugged lattitudes, luckily they are still within warranty and dell have been coming and going for the past month to replace the wireless adapters.

So you think it was an actual hardware fault with the adapters?  It under warranty but I shudder to think how to explain it to Lenovo :/