Sophos Connect Connection reset from gateway

Question

Been searching around google and discussions in Sophos Community and cannot find the answer for my issue.

I'm having one user using Sophos Connect who can successfully sign into Connect through the connection file. However they are not able to access network resources

After about 10 seconds however I receive the below error: Received connection reset from gateway IPADDRESS 8443 tcp-client

Using their same connection file and credentials on my computer I have no issues. We've uninstalled and reinstalled the Sophos Connect Client a few times. This happens on their home network and mobile hotspot. There is another discussion board out there with this same issue but that was never solved / had a conclusion. Any help would be greatly appreciated!

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Andrew Connell · Accepted Answer

This laptop was a work from home device so hasnt been on the network other than via vpn for months. strangley the only thing that resolved this was that i had to take it back to site put it on the internal network let it do updates and restart and now it is working....

Vivek Jagad · Answer

Hello Dylan Huberty , Thank you for reaching out to the community, You can refer the general troubleshooting guide here . 
 Cause 
 SSL VPN settings are changed on Sophos Firewall, a user is manually disconnected or Sophos Firewall restarts. If the connection uses SSL VPN over TCP, Sophos Firewall sends a connection reset request. If the connection uses SSL VPN over UDP, the connection may reconnect automatically depending on the idle time-out period . 
 Remedy 
 Import a new configuration file into the Sophos Connect client and then reconnect. 
 
 If your firewall administrator hasn't sent you the file, go to the user portal and download it. 
 Otherwise, go to the user portal to download the ovpn file.

PhilippRusch · Answer

Some providers do crazy things with "non-standard" tcp-ports. Could you try to configure your SSL-VPN to tcp-port 443 ? 
 Or you use IPsec instead.

Sophos Connect Connection reset from gateway

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