Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos Connect Connection reset from gateway

Dylan Huberty

Been searching around google and discussions in Sophos Community and cannot find the answer for my issue.

I'm having one user using Sophos Connect who can successfully sign into Connect through the connection file. However they are not able to access network resources




After about 10 seconds however I receive the below error: Received connection reset from gateway IPADDRESS 8443 tcp-client



Using their same connection file and credentials on my computer I have no issues. We've uninstalled and reinstalled the Sophos Connect Client a few times. This happens on their home network and mobile hotspot. There is another discussion board out there with this same issue but that was never solved / had a conclusion. Any help would be greatly appreciated!



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  • 0

    Hello  ,

    Thank you for reaching out to the community, You can refer the general troubleshooting guide here.

    Cause

    SSL VPN settings are changed on Sophos Firewall, a user is manually disconnected or Sophos Firewall restarts. If the connection uses SSL VPN over TCP, Sophos Firewall sends a connection reset request. If the connection uses SSL VPN over UDP, the connection may reconnect automatically depending on the idle time-out period.

    Remedy

    Import a new configuration file into the Sophos Connect client and then reconnect.

    1. If your firewall administrator hasn't sent you the file, go to the user portal and download it.
    2. Otherwise, go to the user portal to download the ovpn file.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 

    Log a Support Case | Sophos Service Guide
    Best Practices – Support Case


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

Reply
  • 0

    Hello  ,

    Thank you for reaching out to the community, You can refer the general troubleshooting guide here.

    Cause

    SSL VPN settings are changed on Sophos Firewall, a user is manually disconnected or Sophos Firewall restarts. If the connection uses SSL VPN over TCP, Sophos Firewall sends a connection reset request. If the connection uses SSL VPN over UDP, the connection may reconnect automatically depending on the idle time-out period.

    Remedy

    Import a new configuration file into the Sophos Connect client and then reconnect.

    1. If your firewall administrator hasn't sent you the file, go to the user portal and download it.
    2. Otherwise, go to the user portal to download the ovpn file.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 

    Log a Support Case | Sophos Service Guide
    Best Practices – Support Case


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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