So I run a pair of SG230s I got off Ebay 4 years ago in HA using home edition using XG Home edition. Works great but one of the devices hard drive died a few months ago. I have a replacement SG230 I pulled off the shelf last weekend, installed latest .iso but when I go to register the device it fails. Says it is not able to connect to the registrations service. The URL for this service is
eu-prod-utm.soa.sophos.com
I have the device in base configuration with no filtering turned on and allow any any outbound. It is directly connected to my internet, not running through the other XG. I thought maybe the service was just down over the weekend but it persists tonight. I even reinstalled XG thinking maybe something was wrong with the install but issue persists. Any help is appreciated.
Hello JeffTarnowski ,
Thank you for reaching out to the community, may we know what is the DNS configured under the network > DNS ?
did you try adding a DNS host entry for the given URL - #eu-prod-utm.soa.sophos.com
Resolved Address 1# 34.247.134.28
Resolved Address 2# 54.171.170.20
Resolved Address 3# 52.18.17.127
And then try again ?
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
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My DNS comes from the ISP, in this case comcast which is 75.75.75.75 I can get name resolution to the above IP's for eu-prod-utm.soa.sophos.com. I also added the above into the DNS with those IPs now and still nothing. I am in the US, is there a United States registration service? This is a screenshot from the initial setup.

I will skip this step, get into the gui but can't get it to pull firmware updates nor register there neither. I'm really stumped.
Can you manually update the dns with global dns 8.8.8.8 ?
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
I have tried 8.8.8.8 and 4.4.2.2 No luck. I have also tried my centurylink and t-mobile internet connections and neither work. Maybe I have a bad image? It is so odd because my other SG230 has no problem syncing licensing and grabbing firmware.
Issue ended up being the underlying hardware date\time was set to something like jan 1 2009. Which makes sense as this SG230 has been wrapped in bubble wrap on my shelf since Mar 2020. After setting the date from within the OS it was able to connect and register.