Thread Info
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

sophos xg log viewer not working

ADEL HAMDIPACHA1

Hello, Since installing the latest version of SFOS Firmware 19.0.0 GA-Build317, I found that reports they are no longer functional since 2022-07-29 13:12:22 , how I should do to solve this problem , this is the first time I have encountered this kind of bug, I have a Sophos XG230, 

Thanks in advance



This thread was automatically locked due to age.
  • 0

    Hi ,

    I would start by doing some basic troubleshooting for your on-box reporting in case some of your settings were not transferred post-upgrade: Sophos Firewall: Troubleshoot on-box reporting issues

    Thanks,

    Karlos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
    • 0 in reply to Karlos

      Hello Karlos,

      thank you for your support, we follow your advice, I think I have a problem the latest version of the Firmware, attached screenshot,

      Merci d'avance ,

      • 0 in reply to ADEL HAMDIPACHA1

        Hi ADEL HAMDIPACHA1,

        Please Go to System-->Admininstration --->Backup and Firmware -->Firmware and share the status of the firmware shown on GUI?

        Regards

        "Sophos Partner: Networkkings Pvt Ltd".

        If a post solves your question please use the 'Verify Answer' button.

        • +1 in reply to ADEL HAMDIPACHA1

          Hello ,

          Thank you for the update, looks like it failed to migrate reportdb...

          • You can reset the reporting database.  This will require a reboot and all reporting data will be lost.

            1. Flushing device reports from CLI

            2. Access the firewall's console via SSH.

            3. Select option 5 for Device Management.

            4. Select option 4 to Flush Device Reports.

            5. Type in y to continue flushing the device reports.


          Thanks & Regards,
          _______________________________________________________________

          Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

          Log a Support Case | Sophos Service Guide
          Best Practices – Support Case  | Security Advisories 
          Compare Sophos next-gen Firewall | Fortune Favors the prepared
          Sophos Community | Product Documentation | Sophos Techvids | SMS
          If a post solves your question please use the 'Verify Answer' button.

          • 0 in reply to ADEL HAMDIPACHA1

            Hi 

            Can you share log files to check the cause of the said issue?

            /log/reportdb/.log 

            /log/reportmigration.log

            /log/migration.log

            Thanks & Regards,

            Mayur Patel | Senior Software Engineer 2 

            • 0 in reply to Vivek Jagad

              hello Vivek Jagad ;

              thank you for your support it worked, but the problem of Log viewer which still persists, it does not display the information it is still blocked since 07/29/2022

              • 0 in reply to Bharat J

                hello  Bharat ,

                here is a screenshot,

                thanks ,

                • 0 in reply to ADEL HAMDIPACHA1

                  Hello ,

                  Thank you for the update, glad it worked for you cheers !!
                  ================================================
                  btw, can you share the screenshot of the log settings under the system services on the web gui ?
                  also can you share the screenshot of the data management under the reports > show reports settings ?
                  ================================================
                  And lastly can you share the screenshot of the console> system diagnostics show disk

                  Thanks & Regards,
                  _______________________________________________________________

                  Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

                  Log a Support Case | Sophos Service Guide
                  Best Practices – Support Case  | Security Advisories 
                  Compare Sophos next-gen Firewall | Fortune Favors the prepared
                  Sophos Community | Product Documentation | Sophos Techvids | SMS
                  If a post solves your question please use the 'Verify Answer' button.

                  • 0 in reply to Vivek Jagad

                    hello Vivek Jagad ;

                    is there a possibility to see log viewer via CLI, in order to ensure the functioning of the service, Thank you

                    • 0 in reply to ADEL HAMDIPACHA1

                      Nope, that would be different !!
                      ======================
                      This looks okay can you share the rest of the settings ?
                      >  log settings under the system services on the web gui 
                      >  data management under the reports > show reports settings

                      Thanks & Regards,
                      _______________________________________________________________

                      Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

                      Log a Support Case | Sophos Service Guide
                      Best Practices – Support Case  | Security Advisories 
                      Compare Sophos next-gen Firewall | Fortune Favors the prepared
                      Sophos Community | Product Documentation | Sophos Techvids | SMS
                      If a post solves your question please use the 'Verify Answer' button.

                      • 0 in reply to Mayur Patel

                        bonjour , Mayur Patel, Vivek Jagad

                        here is some event (log), thank you

                        Fullscreen Log Sophos XG230 SFOS 19.0.1 MR-1-Build365 .txt Download

                    Unfiltered HTML