sophos xg log viewer not working

Question

Hello, Since installing the latest version of SFOS Firmware 19.0.0 GA-Build317, I found that reports they are no longer functional since 2022-07-29 13:12:22 , how I should do to solve this problem , this is the first time I have encountered this kind of bug, I have a Sophos XG230, 
 Thanks in advance

Vivek Jagad · Accepted Answer

Hello ADEL HAMDIPACHA1 , Thank you for the update, looks like it f ailed to migrate reportdb... 
 
 You can reset the reporting database. This will require a reboot and all reporting data will be lost.

Flushing device reports from CLI

Access the firewall's console via SSH.

Select option 5 for Device Management.

Select option 4 to Flush Device Reports . 
 
 Type in y to continue flushing the device reports.

Karlos · Answer

Hi ADEL HAMDIPACHA1 , 
 I would start by doing some basic troubleshooting for your on-box reporting in case some of your settings were not transferred post-upgrade: Sophos Firewall: Troubleshoot on-box reporting issues 
 
 Thanks,

sophos xg log viewer not working

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