13th April 2021
Hi,
One of my users has the following message come up when they click on Sophos email and enter their Sophos Container pin. It is not showing their emails or calendar etc.
Does it look like this phone is compromised? There is no Sophos branding on the message and the only option at the bottom is a button that states "START DATABASE MIGRATION".
Sophos Central is not reporting this device as compromised and is still showing as compliant.
Any assistance appreciated.
Thanks
Dave S. Chunilal
What is the version of the Sophos Secure email installed?
Shweta
Hi Shweta,
Not sure, but I logged a call with Sophos support and they said that this was genuine and needed upgrading, therefore I did get the user to click on Start Database Migration and then seemed to be OK.
Thanks.