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Problems with sophos intercept x application

Sam Costa

I formatted my phone less than a week ago, reinstalled all the play story apps and 3 of them were detected as unwanted apps.

Up until this point everything was fine, I know the applications and I know they are safe, so I allowed these applications so that they would leave the unwanted tab. 

The problem was that today I received a notification that my device might be infected, I opened the app immediately and all the options were "green" saying there were no problems.

I opened the Logs tab and noticed that in almost all automatic and manual checks it appeared that an unwanted application was detected. 

I just don't know what app this is, I removed all allowed apps and enabled them again and it keeps showing that an unwanted app has been detected

I don't know if it's a bug or if this has already happened to someone, I'm really worried, I appreciate any help you can give me.

My phone is a Redmagic 8 pro Android 14



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[edited by: GlennSen at 3:26 PM (GMT -7) on 1 Apr 2025]
  • 0

    Hello, ,

    We appreciate your reaching out to the Sophos Community Forum.

    • Please refer to this information to verify so we can properly understand what is causing the issue. Due to this, the app is repeatedly detected as unwanted by sophos. 
    • Ensure the Sophos Mobile app and the antivirus definitions are up-to-date. Sometimes, false positives occur due to outdated software.
    • Please Confirm that the flagged apps were downloaded from the Google Play Store. Apps with additional sideloaded components might trigger warnings even if the main app is safe.
    • Remove the flagged apps, restart your phone, and reinstall them from the Play Store to clear any lingering detection issues.
    • Check the Logs tab in Sophos Mobile for the name or category of the flagged app and any threat identifiers. This can help pinpoint what's triggering the detection.

    Regards, 

    Rutvik Chavda
    Global Digital Endpoint Security Engineer
    If a post solves your question, please use the "Verify Answer" button.

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    • 0 in reply to Rutvik Chavda

      If I download the log, can I check which application was marked as unwanted?

      Is reinstalling the app also an option? 

      • 0 in reply to Rutvik Chavda

        Can I reinstall the app? I haven't done it yet.

        • 0 in reply to Rutvik Chavda

          Hello, I am returning with the measures I took, basically I did the suggested process of uninstalling the applications identified as having low reputation. 

          I restarted the device and still nothing changed, after doing a check the sophos application informs that everything is ok, but when I go to the Logs section it says that a low reputation application has been detected.

          I tried reinstalling the Sophos application but even after the first check it reported that it detected a low reputation application.

          I don't know what else to do, Sophos doesn't tell me what this low reputation application is and I don't even know if it appears in the log.

          I recently formatted my phone and everything installed was from Google Play. Is there any chance that it could be a hidden or persistent virus??? What should I do?

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