Sophos Mobile add Passwort and Screen Lock Android

Hello,
We use sophos central mobile and want to assign a password to a device. We have already created a compliance policy for this. but if we now want to reset the password of the device, this task always remains on delayed. unfortunately, a restart of the tablet is also not possible. What can be done?



Added Tags
[edited by: GlennSen at 2:20 PM (GMT -7) on 1 Apr 2025]
  • Thank you for reaching out to the community forum. 

    May we know what OS the device in question or the behavior is being observed? is this happening on a specific device or all of your manage device? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

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