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Sophos safeguard file encryption not working at all

Hey

I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked:

creating the package with the right policies etc. i followed everything on the manual and from other sites.

But now when trying to test it on a normal word file on my local computer, it doesn't work. i press encrypt this file and the icons flash for a second and nothing happens after. If i press check ecryption state is isn't encrypted at all.

I tried a few things already and i'm out of solutions, searched online and the communty already for solutions

Best regards

Yeni

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0 MichaelMcLannahan over 7 years ago

Hi there - When you installed the Sophos SafeGuard client did you also enable data exchange/File Encryption?

The standard install might not have installed it. You can modify/change the existing install though and add it?
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0 Yeni Adams over 7 years ago in reply to MichaelMcLannahan

I didn't install those 2, you think this will fix the issue? We are using the application based feature.

I will test it now.

EDIT*: i had to disable synchronized encryption to try this

EDIT 2*: i can create keys now, which is an improvement i guess, but the "encrypt this file" button is gone now O_O
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0 Yeni Adams over 7 years ago in reply to Yeni Adams

Still stuck on this issue
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0 Yeni Adams over 7 years ago in reply to Yeni Adams

i need urgent help with this :(
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0 MichaelMcLannahan over 7 years ago in reply to Yeni Adams

Have you logged a call with Sophos support about this? I'm sure they might be able to give you a quicker solution rather than the community site?

Did this work at any point (File Encryption that is) or has it never worked?
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0 Yeni Adams over 7 years ago in reply to MichaelMcLannahan

MichaelMcLannahan said:

Have you logged a call with Sophos support about this? I'm sure they might be able to give you a quicker solution rather than the community site?

Did this work at any point (File Encryption that is) or has it never worked?

It never worked and i made a ticket with the support of sophos about this but they didn't reply yet. But atleast now i can create keys for the key ring, just no encrypt button in the menu, only generate key or check encrytpion state.
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0 MichaelMcLannahan over 7 years ago in reply to Yeni Adams

Hold on - I'll fire up my test VM and see if I can install FE on that and have a little clearer idea for you where it's gone wrong...
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0 Yeni Adams over 7 years ago in reply to MichaelMcLannahan

MichaelMcLannahan said:

Hold on - I'll fire up my test VM and see if I can install FE on that and have a little clearer idea for you where it's gone wrong...

thanks dude let, me know the results
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0 MichaelMcLannahan over 7 years ago in reply to Yeni Adams

Balls - wrote a massive reply and lost it!!

Damn forum.....

Mine's working well.

I did a "Typical" install of the client. Didn't change any options so this is easier for you to reproduce.

Created a workgroup in the console and added the policy to the container.

Applied configuration

"joined" the workgroup

and rebooted.

Logged on - Password (previously blank) forced a change.

Policy forced encryption on the drive - BitLocker kicks in and requests reboot

Rebooted

Logged back in with new password

Initial User synchronisation completes (now no exclamation over Sophos cog in tray)

Attempt to encrypt a file - works.

Attempt to open encrypted file - fails as expected

Decrypt file - works

Open decrypted file - works

So - Either policy or the client. I still think client personally.

Can you uninstall - reboot and do a Typical install please?
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0 MichaelMcLannahan over 7 years ago in reply to MichaelMcLannahan
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0 MichaelMcLannahan over 7 years ago in reply to MichaelMcLannahan
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0 Yeni Adams over 7 years ago in reply to MichaelMcLannahan

Dear

I will try a typical install tomorrow, out of office now, thanks for the feedback already!

appreciating the help

Yeni
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0 MichaelMcLannahan over 7 years ago in reply to Yeni Adams

No problem - Sorry about the picture order, I blame the forum again! :)

Each is titled in the right order though - test1 - test6.

Good luck, I'm sure we can get this sorted!

:)
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0 Yeni Adams over 7 years ago in reply to MichaelMcLannahan

MichaelMcLannahan said:

No problem - Sorry about the picture order, I blame the forum again! :)

Each is titled in the right order though - test1 - test6.

Good luck, I'm sure we can get this sorted!

:)

Just installed the typical install.

Now i can encrypt the files again but the button for key rings is gone and if try to encrypt the file, my screen flashes for abit and then nothing else. File isn't ecrypted if check the state.
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