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Sophos safeguard file encryption not working at all

Hey

I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked:

creating the package with the right policies etc. i followed everything on the manual and from other sites.

 

But now when trying to test it on a normal word file on my local computer, it doesn't work. i press encrypt this file and the icons flash for a second and nothing happens after. If i press check ecryption state is isn't encrypted at all.

I tried a few things already and i'm out of solutions, searched online and the communty already for solutions

Best regards

Yeni



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  • MichaelMcLannahan said:

    Have you logged a call with Sophos support about this? I'm sure they might be able to give you a quicker solution rather than the community site?

    Did this work at any point (File Encryption that is) or has it never worked?

     

    It never worked and i made a ticket with the support of sophos about this but they didn't reply yet. But atleast now i can create keys for the key ring, just no encrypt button in the menu, only generate key or check encrytpion state.

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