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Sophos safeguard file encryption not working at all

Yeni Adams

Hey

I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked:

creating the package with the right policies etc. i followed everything on the manual and from other sites.

 

But now when trying to test it on a normal word file on my local computer, it doesn't work. i press encrypt this file and the icons flash for a second and nothing happens after. If i press check ecryption state is isn't encrypted at all.

I tried a few things already and i'm out of solutions, searched online and the communty already for solutions

Best regards

Yeni



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  • 0 in reply to MichaelMcLannahan

    MichaelMcLannahan said:

    Have you logged a call with Sophos support about this? I'm sure they might be able to give you a quicker solution rather than the community site?

    Did this work at any point (File Encryption that is) or has it never worked?

     

    It never worked and i made a ticket with the support of sophos about this but they didn't reply yet. But atleast now i can create keys for the key ring, just no encrypt button in the menu, only generate key or check encrytpion state.

  • 0 in reply to Yeni Adams

    Hold on - I'll fire up my test VM and see if I can install FE on that and have a little clearer idea for you where it's gone wrong...

  • 0 in reply to MichaelMcLannahan

    MichaelMcLannahan said:

    Hold on - I'll fire up my test VM and see if I can install FE on that and have a little clearer idea for you where it's gone wrong...

     

     

    thanks dude let, me know the results

  • 0 in reply to Yeni Adams

    Balls - wrote a massive reply and lost it!!

     

    Damn forum.....

     

    Mine's working well.

    I did a "Typical" install of the client. Didn't change any options so this is easier for you to reproduce.

    Created a workgroup in the console and added the policy to the container.

    Applied configuration

    "joined" the workgroup

    and rebooted.

    Logged on - Password (previously blank) forced a change.

    Policy forced encryption on the drive - BitLocker kicks in and requests reboot

    Rebooted

    Logged back in with new password

    Initial User synchronisation completes (now no exclamation over Sophos cog in tray)

    Attempt to encrypt a file - works.

    Attempt to open encrypted file - fails as expected

    Decrypt file - works

    Open decrypted file - works

     

    So - Either policy or the client. I still think client personally.

     

    Can you uninstall - reboot and do a Typical install please?

     

     

  • 0 in reply to MichaelMcLannahan

    Dear

    I will try a typical install tomorrow, out of office now, thanks for the feedback already!

    appreciating the help

     

     

     

    Yeni

  • 0 in reply to Yeni Adams

    No problem - Sorry about the picture order, I blame the forum again! :)

    Each is titled in the right order though - test1 - test6.

     

    Good luck, I'm sure we can get this sorted!

     

    :)

  • 0 in reply to MichaelMcLannahan

    MichaelMcLannahan said:

    No problem - Sorry about the picture order, I blame the forum again! :)

    Each is titled in the right order though - test1 - test6.

     

    Good luck, I'm sure we can get this sorted!

     

    :)

     

    Just installed the typical install.

    Now i can encrypt the files again but the button for key rings is gone and if try to encrypt the file, my screen flashes for abit and then nothing else. File isn't ecrypted if check the state.

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