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Sophos safeguard file encryption not working at all

Hey

I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked:

creating the package with the right policies etc. i followed everything on the manual and from other sites.

But now when trying to test it on a normal word file on my local computer, it doesn't work. i press encrypt this file and the icons flash for a second and nothing happens after. If i press check ecryption state is isn't encrypted at all.

I tried a few things already and i'm out of solutions, searched online and the communty already for solutions

Best regards

Yeni

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0 MichaelMcLannahan over 6 years ago

Hi there - When you installed the Sophos SafeGuard client did you also enable data exchange/File Encryption?

The standard install might not have installed it. You can modify/change the existing install though and add it?
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0 Yeni Adams over 6 years ago in reply to MichaelMcLannahan

I didn't install those 2, you think this will fix the issue? We are using the application based feature.

I will test it now.

EDIT*: i had to disable synchronized encryption to try this

EDIT 2*: i can create keys now, which is an improvement i guess, but the "encrypt this file" button is gone now O_O
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0 Yeni Adams over 6 years ago in reply to MichaelMcLannahan

I didn't install those 2, you think this will fix the issue? We are using the application based feature.

I will test it now.

EDIT*: i had to disable synchronized encryption to try this

EDIT 2*: i can create keys now, which is an improvement i guess, but the "encrypt this file" button is gone now O_O
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0 Yeni Adams over 6 years ago in reply to Yeni Adams

Still stuck on this issue
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0 Yeni Adams over 6 years ago in reply to Yeni Adams

i need urgent help with this :(
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0 MichaelMcLannahan over 6 years ago in reply to Yeni Adams

Have you logged a call with Sophos support about this? I'm sure they might be able to give you a quicker solution rather than the community site?

Did this work at any point (File Encryption that is) or has it never worked?
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0 Yeni Adams over 6 years ago in reply to MichaelMcLannahan

MichaelMcLannahan said:

Have you logged a call with Sophos support about this? I'm sure they might be able to give you a quicker solution rather than the community site?

Did this work at any point (File Encryption that is) or has it never worked?

It never worked and i made a ticket with the support of sophos about this but they didn't reply yet. But atleast now i can create keys for the key ring, just no encrypt button in the menu, only generate key or check encrytpion state.
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0 MichaelMcLannahan over 6 years ago in reply to Yeni Adams

Hold on - I'll fire up my test VM and see if I can install FE on that and have a little clearer idea for you where it's gone wrong...
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0 Yeni Adams over 6 years ago in reply to MichaelMcLannahan

MichaelMcLannahan said:

Hold on - I'll fire up my test VM and see if I can install FE on that and have a little clearer idea for you where it's gone wrong...

thanks dude let, me know the results
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0 MichaelMcLannahan over 6 years ago in reply to Yeni Adams

Balls - wrote a massive reply and lost it!!

Damn forum.....

Mine's working well.

I did a "Typical" install of the client. Didn't change any options so this is easier for you to reproduce.

Created a workgroup in the console and added the policy to the container.

Applied configuration

"joined" the workgroup

and rebooted.

Logged on - Password (previously blank) forced a change.

Policy forced encryption on the drive - BitLocker kicks in and requests reboot

Rebooted

Logged back in with new password

Initial User synchronisation completes (now no exclamation over Sophos cog in tray)

Attempt to encrypt a file - works.

Attempt to open encrypted file - fails as expected

Decrypt file - works

Open decrypted file - works

So - Either policy or the client. I still think client personally.

Can you uninstall - reboot and do a Typical install please?
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0 MichaelMcLannahan over 6 years ago in reply to MichaelMcLannahan
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0 Yeni Adams over 6 years ago in reply to MichaelMcLannahan

Dear

I will try a typical install tomorrow, out of office now, thanks for the feedback already!

appreciating the help

Yeni
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0 MichaelMcLannahan over 6 years ago in reply to Yeni Adams

No problem - Sorry about the picture order, I blame the forum again! :)

Each is titled in the right order though - test1 - test6.

Good luck, I'm sure we can get this sorted!

:)
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