ICYMI, we now have another channel through which you can contact Sophos Support and unlock instant solutions and personalized assistance: Digital Chat Support.
The Digital Chat Support is a team of dedicated technical experts ready to assist you with all your inquiries and concerns through our chat portal found via https://support.sophos.com/.
Reaching out to Chat Support
The Digital Chat Support team provides real-time assistance to ensure you have the best possible customer support experience. From simple questions to complex ones, our goal is to provide helpful and insightful answers for any inquiries related to all Sophos products.
Our Digital Chat Support Engineers are technically trained Support Engineers who are equipped with the right knowledge for resolving concerns about Network Security and Endpoint Security. These are real experts; not bots.
Do you relate to any of the following?
- I wish I could multitask while resolving my issue.
- I just need to clarify something.
- I’m confused with all the self-help resources available.
- I prefer not to chat on the phone, but I don’t know what I’m looking for in the Community.
Chat Support Availability
To better serve you, our team is available Monday through Friday, 24 hours a day. This means you can reach out at any time—day or night—and rest assured that wherever location you’re in, someone from our team will be there to provide customer support.
Our goal is to offer a seamless support experience so you can continue working with our products and services without delay.
Getting in Touch
Getting in touch with the Digital Chat Support team is simple!
- Log in via https://support.sophos.com/.
- Click on the chat icon located at the bottom-right corner of any page on our platform.
- Select the kind of product you need support on - Network Security or Endpoint Security - and you'll be connected to one of our Chat Support Engineers.