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error link error in dashboard

the problem is that in the dashboard shows me the error with the interface wan stable internet connection but we have already checked ISP and that donot removes error alterta

We update the firnware equal to 9.4 and

attach capture error

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0 sachingurung over 8 years ago

Hi,

Please post screenshot of the interface configurations.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 soportetecnico over 8 years ago in reply to sachingurung
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0 soportetecnico over 8 years ago in reply to soportetecnico

the problem is solved if I use a single gateway
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0 sachingurung over 8 years ago in reply to soportetecnico

Hi,

I did not understand, is the issue resolved?

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 soportetecnico over 8 years ago in reply to sachingurung

not resolved comment that is solved if I remove the uplink balance the error is removed but the problem is q I have two internet links and always this message
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0 BAlfson over 8 years ago in reply to soportetecnico

I have seen this caused by a failure of the two NICs to auto-negotiate. On both eth1 and the NIC in the ISPs device to which eth1 is connected, configure fixed settings of 100Mbps/Full Duplex. If the issue isn't immediately resolved, try 100Mbps/Half Duplex. Any luck with that?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 8 years ago in reply to soportetecnico

I have seen this caused by a failure of the two NICs to auto-negotiate. On both eth1 and the NIC in the ISPs device to which eth1 is connected, configure fixed settings of 100Mbps/Full Duplex. If the issue isn't immediately resolved, try 100Mbps/Half Duplex. Any luck with that?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 soportetecnico over 8 years ago in reply to BAlfson

and these settings were made utm interfaces and the problem persists and is updated to 9,404 the firnware

How do you solvent
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0 BAlfson over 8 years ago in reply to soportetecnico

Did you also set the ISP's device to the same fixed speed/duplex setting?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 soportetecnico over 8 years ago in reply to BAlfson

so far only we configure it in the sophos utm
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0 BAlfson over 8 years ago in reply to soportetecnico

If you have the problem I've seen, you must make the fixed settings in both places to resolve it.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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