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Registration Issue

I recently ran into an issue with registering a new AP 55. I did not have the correct ports open on my UTM, and thus registration would fail. After multiple attempts, I realized my issue and opened the correct ports. When I proceeded to register the device, it hung on the registration screen and never showed a successful registration. After approximately 15 minutes, I tried to close out of the registration. I think that it said that I could not do it, and then took me back and showed that the access point was online. Anyone else seen this kind of behavior?

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0 MichaelPlewan over 8 years ago

Hi Matthew,

can you remember if the registration screen showed multiple access point entries?

Above the one that had the issue?

Regards Michael
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0 MatthewShafer over 8 years ago in reply to MichaelPlewan

When I was setting up this particular access point, it was the only access point that I was trying to register. It did not show it multiple times, but after the first time it failed, I had the retry button on the right. Does that answer your question?

Also, today I deployed 4 more access points. This one was a multiple registration, and when I clicked retry on the failed access point, I got the attached screenshot.

<Image removed by Sophos>

The bottom access point that is registering (the one without the serial number) is from when I clicked retry on the top failed one.
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0 MichaelPlewan over 8 years ago in reply to MatthewShafer

Yes that helps and we have these issues tracked under CWIFI-4192 and CWIFI-4184.

Best regards,

Michael
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+1 DirkBolte over 8 years ago in reply to MichaelPlewan

Hi,

we reworked the AP registration process in this release. It should address these issues and be more robust. Can you check whether your issues are addressed?

Kind regards,

Dirk Bolte
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+1 DirkBolte over 8 years ago in reply to MichaelPlewan

Hi,

we reworked the AP registration process in this release. It should address these issues and be more robust. Can you check whether your issues are addressed?

Kind regards,

Dirk Bolte
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