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Registration Issue

MatthewShafer

I recently ran into an issue with registering a new AP 55.  I did not have the correct ports open on my UTM, and thus registration would fail.  After multiple attempts, I realized my issue and opened the correct ports.  When I proceeded to register the device, it hung on the registration screen and never showed a successful registration.  After approximately 15 minutes, I tried to close out of the registration.  I think that it said that I could not do it, and then took me back and showed that the access point was online.  Anyone else seen this kind of behavior?



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  • 0

    Hi Matthew,

    can you remember if the registration screen showed multiple access point entries?

    Above the one that had the issue?

    Regards Michael

  • 0 in reply to MichaelPlewan

    When I was setting up this particular access point, it was the only access point that I was trying to register.  It did not show it multiple times, but after the first time it failed, I had the retry button on the right.  Does that answer your question?

    Also, today I deployed 4 more access points.  This one was a multiple registration, and when I clicked retry on the failed access point, I got the attached screenshot.

    <Image removed by Sophos>

    The bottom access point that is registering (the one without the serial number) is from when I clicked retry on the top failed one.

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  • 0 in reply to MichaelPlewan

    When I was setting up this particular access point, it was the only access point that I was trying to register.  It did not show it multiple times, but after the first time it failed, I had the retry button on the right.  Does that answer your question?

    Also, today I deployed 4 more access points.  This one was a multiple registration, and when I clicked retry on the failed access point, I got the attached screenshot.

    <Image removed by Sophos>

    The bottom access point that is registering (the one without the serial number) is from when I clicked retry on the top failed one.

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