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Can log in by CLI, but not GUI

RichardPhillips

Hi,

Yesterday all was fine, but this morning, I can only access the XG210 by CLI, not through the GUI were I get Login Failed.

Have rebooted appliance.

Any ideas? On 15.01.0 MR-1.1 Build 407

Thanks.



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  • 0

    Richard,

    when you try to access the Web Interface, what erro do you have? The page is not displayed?

    Luk

    • 0 in reply to lferrara

      Sorry, meant to post something sooner to say what the situation was, but it's been a long couple of days and it slipped my mind.

      Apparently there is a bug in the HTTP patch where it can't be applied to MR1.1 systems. That's what caused the issue.

      What I was getting was cli access, but the gui login page displayed, but kept on saying login denied when entering the credentials.

      Sophos XG Certified Administrator

      • 0 in reply to RichardPhillips

        Try to reset the credential from CLI using option 2 and then 1.

        Luk

        • 0 in reply to lferrara

          I'm actually having the same problem, it worked fine yesterday from both CLI and GUI but today logging in to the GUI I get Login Failed. I tried resetting the default admin password several times and while the new password works for the CLI I still get Login Failed in the GUI. I'm using IE 11, Edge, and Chrome, all have the same problem.

          • 0 in reply to MisterMadeupname

            Pete, this is very strange. Maybe you locked you out using a policy rule or wrong device access.

            Type the following command from console:

            system appliance_access enable

            and then try to access the XG via GUI.

            If it works, check device access and reset the password from GUi then reboot.

            • 0 in reply to MisterMadeupname

              My issue was caused by running the HTTP proxy patch whilst running MR1.1. They are not compatible at the moment. The way round it was to boot the standard firmware from the cli whilst connected using a serial lead.

              Sophos XG Certified Administrator

              • 0 in reply to lferrara

                All system appliance_access enable seemed to do was shut down all traffic on my WAN interface without warning :( (thankfully a reboot fixed that), still not able to log into the GUI. I don't have any patches installed that i'm aware of, I just set this up yesterday and set up a few port forward rules so far, and those appear to all still be working.

                • 0 in reply to MisterMadeupname

                  Pete,

                  try this:

                  https://community.sophos.com/products/xg-firewall/f/136/p/75462/290380#290380


                  See if resetting the password using the SF loader does the trick.

                  • 0 in reply to lferrara

                    No luck with that way either. It changed the password for the local console back to admin but still get Login Failed on the web GUI.

                    • 0 in reply to MisterMadeupname

                      Ok, this is strange. On a whim I decided to shut it down completely and cold boot and now I can log back into the GUI with the default password. I changed it and the new password is working now - for now.

                      • 0 in reply to MisterMadeupname

                        Ok, now after sitting all night I can't log in again. I tried resetting the password through the console and the SF loader, still can't log into the GUI this time. The first time I reset via SF loader I couldn't even log into the local console, I had to reboot it and reset the password again before it took. Very frustrating, i'm looking into other options for my firewall needs at this point because I don't know if I can trust this one even if I get the GUI working again.

                        • 0 in reply to MisterMadeupname

                          Really strange behaviour Pete.

                          Is your clock synchronized correctl? Does the BIOS keep the configuration?

                          Try to reinstall the XG from scratch without importing the config and see how is going then import the config and test again.

                      • 0

                        I am also having the same issue.  I have even tried to do a clean install and the system is not booting to the image.  It will state that the machine check failed and reboot.