Hello,
I have setup Admin login security in Sophos firewall for auto logout if 2 minutes of inactivity but I observed that if "Control center" page is open, the firewall session not getting auto logout.
is there any reason for not working the auto logout for admin sessions.
Hello,
Inactivity is being detected based on the keepalives sent from your browser to the firewall. We have not been reported with any known issue.
I suggest raising the support case if configuration is set as it should.
Mayur Makvana
Technical Account Manager | Global Customer Experience
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Thanks for the response. ticket has been raised with support case.
Hello Prabhat,
I testing in my lab device which is running on v21 GA and it works as expected for me. What firmware version running on your device?
Kindly share the support ticket ID for the reference.
Mayur Makvana
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Firmware version - v20.0.2 MR2
Case ID - 02469360
Hello,
Thank you for sharing the case ID.
Mayur Makvana
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Hi,
Upon checking the case update. The case handler is seeking assistance and has sent the command.
Erick Jan
Global Community Engineer, Support & Services
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Hello Prabhat Lolam ,
In Control Center page many widgets are getting auto refresh periodically to load live data, that means periodically background API call is keep happening which keeps session alive. If you move away from Control Center page then ideal session timeout will come in effect.
I view this as a benefit. Sometimes I come back a day later and it's still up. I would leave it up permanently if I could, but sometimes it does timeout due to inactivity.
same for me. having a live log open, keeps the session active and it is important for me to have.
on the other hand I understand Prabhat Lolam 's request. Maybe there could be additional settings, one for inactivity timer and one for hard session timeout.