Sophos L2TP VPN user unable to connect on v19.5.2

Question

Hi, 
 
 We have around 40 users from which some Intercept X users (Windows 10) which are unable to connect over VPN. All the components are installed and even updates from Sophos central are reflecting on the end point. Below is the error which is shown while we try to connect:

Regards, 
 Abdullah

Vivek Jagad · Answer

Hello Muhammad Abdullah Siddiqui ,

Thank you for reaching out to the community, request you to update/install windows security update, which will help resolve the matter.
REF1 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-21h2#2773msgdesc
REF2 - https://www.bleepingcomputer.com/news/microsoft/new-windows-kb5009543-kb5009566-updates-break-l2tp-vpn-connections/
REF3 - https://answers.microsoft.com/en-us/windows/forum/all/the-l2tp-connection-attempt-failed-because-the/664649c8-cd05-49fb-b405-55d1e79e1ea3

Sophos L2TP VPN user unable to connect on v19.5.2

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