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Sophos Firewall Firmware upgrade status in Sophos Central not showing correctly

Randy Cleveland

Hi,

I have a new Sophos XGS107 firewall that we deployed and it was showing that it needed a firmware upgrade in Sophos Central, so we scheduled it to do an upgrade, and now it's showing a gear icon that is spinning, and the upgrade should have finished 2 days ago.

When I access the firewall, it shows 19.5.1 is installed, not 19.2. like it should so the update never happened.

How can I schedule a firmware update on the firewall itself?

I don't want to fire up a firmware update in the middle of a work day, and working after hours isn't an option either.

I can't re-schedule it through Sophos Central because it states the firmware update is still ongoing, which it is not.



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  • 0

    Hello Randy,

    Good day and thanks for reaching out to Sophos Community. 

    I recommend you to open a support ticket to have the firmware upgrade on Central be further investigated. Kindly share with us the caseID once you have it

    On the other hand, Scheduling an upgrade on-box is not supported on SF.

    Many thanks for your time and patience and thank you for choosing Sophos.

    Cheers,

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
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