Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos Firewall Firmware upgrade status in Sophos Central not showing correctly

Randy Cleveland

Hi,

I have a new Sophos XGS107 firewall that we deployed and it was showing that it needed a firmware upgrade in Sophos Central, so we scheduled it to do an upgrade, and now it's showing a gear icon that is spinning, and the upgrade should have finished 2 days ago.

When I access the firewall, it shows 19.5.1 is installed, not 19.2. like it should so the update never happened.

How can I schedule a firmware update on the firewall itself?

I don't want to fire up a firmware update in the middle of a work day, and working after hours isn't an option either.

I can't re-schedule it through Sophos Central because it states the firmware update is still ongoing, which it is not.



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