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Harddisk Problems with different models

xg-andy

Hey guys,

we have trouble with several models (f.e. XGS 3300 and XGS 4500) and the Harddisks.

Mostly when i upgrade the clusters the problem comes in front. When the devices are running we expect the logging/reports is not working, firewalling and vpn works well.

When i'm trying to connect with SSH, the connection will be rejected.

On the XGS 4500 with software RAID i can check the state with "mdadm -D /dev/md0", but how to do that with XGS 3300?

Hope someone can help me and maybe there is a form where i can initiate a RMA for this affected models (without the whole RMA process with logs.......).

Our partner manager admit there are problems with different models/parts.



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  • 0

    Hi xg-andy,

    Thank you for reaching out to Sophos Community.

    Have you tried to use any how-to videos, documentation, Sophos Assistant, or KBA to try to check the issue? What firmware version are you using?

    To verify, upon update, your logging/reports aren’t working, and you can't troubleshoot due to being rejected on SSH.

    I would best recommend creating a case for Sophos Support, and kindly share the case number here.

    Erick Jan

    Global Community Engineer, Support & Services
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