Harddisk Problems with different models

Question

Hey guys, 
 
 we have trouble with several models (f.e. XGS 3300 and XGS 4500) and the Harddisks.

Mostly when i upgrade the clusters the problem comes in front. When the devices are running we expect the logging/reports is not working, firewalling and vpn works well. 
 When i'm trying to connect with SSH, the connection will be rejected. 
 
 On the XGS 4500 with software RAID i can check the state with "mdadm -D /dev/md0", but how to do that with XGS 3300? 
 
 Hope someone can help me and maybe there is a form where i can initiate a RMA for this affected models (without the whole RMA process with logs.......). 
 
 Our partner manager admit there are problems with different models/parts.

Erick Jan · Answer

Hi xg-andy, 
 Thank you for reaching out to Sophos Community. 
 Have you tried to use any how-to videos, documentation, Sophos Assistant, or KBA to try to check the issue? What firmware version are you using? 
 To verify, upon update, your logging/reports aren&rsquo;t working, and you can't troubleshoot due to being rejected on SSH. 
 I would best recommend creating a case for Sophos Support, and kindly share the case number here.