Hi to all Sophos Community,
I was wondering if you had any idea on this problem.
First time using Sophos firewalls, mostly working on them via Sophos Central Web Admin.
So I enabled IPSec VPNs, it does work with local created users.
Company asked me to use Active Directory Authentication, I configured the AD server, test connection worked, imported users and groups, made AD first authentication method, checked queries.
Am I missing something here? I used Sophos guide and youtube videos, can't pass through this stage.
Thank you for your attention
Hello Enrico Zhan ,
Thank you for reaching out to the community, may we know the firmware version of the SFOS ?
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
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I would suggest logging a service request with the support and revert us the service request id so that we can help expedite the process !
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Technical Support, Global Customer Experience
Log a Support Case | Sophos Service Guide
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Hi Enrico,
I've removed the serial number on your reply.
Also, I've checked your case, this has been already closed and users are now able to connect.
Erick Jan
Global Community Engineer, Support & Services
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Hello Enrico,
After looking at your screenshot, i would first check if the Active Directory User or Group is allowed in the IPSec Client VPN Configuration.
If the firewall cant Authenticate the user throu the Auth Server there will be the Error Message "wrong username/password".
You are getting "not allowed". The Firewall can authenticate the User but the Service is denied.
Thank you all, I submitted a support ticket and got called by Sophos, turns out I needed first to login in firewall portal with AD credentials, only then I could use Sophos Connect to establish the vpn to my company.