Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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SSL VPN - client won't re-connect unless I re-install the Sophos Connect app

Firewall Site:

- XG125w (SFOS 19.0.1 MR-1-Build365), IP Range 192

- Network range: 192.168.0.X

Remote Client Details:

- Network range: 192.168.5.X

- Sophos Connect Client Version: 2.7.75.0506

- Client OS: Win10 Pro 64bit (latest Windows updates, drivers and firmware installed)

If I uninstall the Sophos Connect Client, reboot and re-install the client and re-import the connection config it will connect the first time and I can access resources on the remote network. However, if I disconnect and try to reconnect (or try reboot and reconnect), the connection stays stuck on "please wait - establishing connection". I've tried resetting the Windows network stack, using wifi and ethernet, different user account, remove AV, disable Windows firewall, reboot network equipment.

If I check the Firewall sslvpn logs it shows the user has successfully connected each time (whether it completes the connection or not for the client).

I tested the same user sslvpn connection on a different computer and it doesn't experience this issue.

I see these warning/error in the client vpn logs:

- ROUTE: route addition failed using service: The object already exists.   [status=5010 if_index=14]

- MANAGEMENT: >STATE:1665627235,CONNECTED,ERROR

What could be causing this issue?



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