Firewall Site:
- XG125w (SFOS 19.0.1 MR-1-Build365), IP Range 192
- Network range: 192.168.0.X
Remote Client Details:
- Network range: 192.168.5.X
- Sophos Connect Client Version: 2.7.75.0506
- Client OS: Win10 Pro 64bit (latest Windows updates, drivers and firmware installed)
If I uninstall the Sophos Connect Client, reboot and re-install the client and re-import the connection config it will connect the first time and I can access resources on the remote network. However, if I disconnect and try to reconnect (or try reboot and reconnect), the connection stays stuck on "please wait - establishing connection". I've tried resetting the Windows network stack, using wifi and ethernet, different user account, remove AV, disable Windows firewall, reboot network equipment.
If I check the Firewall sslvpn logs it shows the user has successfully connected each time (whether it completes the connection or not for the client).
I tested the same user sslvpn connection on a different computer and it doesn't experience this issue.
I see these warning/error in the client vpn logs:
- ROUTE: route addition failed using service: The object already exists. [status=5010 if_index=14]
- MANAGEMENT: >STATE:1665627235,CONNECTED,ERROR
What could be causing this issue?
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