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Error messages

Recently I am getting a lot of error messages that say "Sophos Mobile Security has stopped responding but a report has been generated to help the developers fix the issue". This is happening every few seconds while I am using my phone.

Moto G 4.

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0 Haridoss Sreenivasan over 6 years ago

Hi Philip,

Please help me with the following:

1. What is the version of the Android device

2. What is the version of Sophos Mobile Control

3. Is this a standalone or a managed installation?

Please do share a screenshot of the error message if possible.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Philip Harrison over 6 years ago in reply to Haridoss Sreenivasan

Moto G4 - Android 7.0

Sophos version number 7.2.2520 (19)

It's a standalone installation.

I have been using this software for several months but I have only just started seeing this.
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0 MoFra over 6 years ago in reply to Philip Harrison

Hi there,

I have the same problem here on Android 8.0

Sophos version 7.2.2520 (19)

Standalone

Started with the latest update.

The message appears up to every few seconds while I use the phone. Very annoying.

Update: It seems that this message appears only when I activate a specific app or when I minimize/close it. I can reproduce the message only by opening/hiding this app but not when I run others. In my case it's a game. How about you? Does it appeare only in combination with one app?
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0 Wouter Van Kerschaver over 6 years ago

Same problem here since the update to sophos 7.2.

I have a Motorola Moto g5S plus
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0 jason Lewandowski over 6 years ago in reply to Haridoss Sreenivasan

I am getting the same error message

Google Pixel

1. Android 8.1

2. Sophos Mobile 7.2.2520(19)

3. Standalone

Also, If I open Sophos and tap on the Authenticator it usually crashes as well.
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0 brgnewman over 6 years ago in reply to Haridoss Sreenivasan

Same issue here.

1. Samsung Galaxy S8 (SM-G950W) running Android 7.0

2. Running Sophos Mobile Security 7.2.2520 (19)

3. Standalone installation

Here's a screenshot of the error message:
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0 Philip Harrison over 6 years ago in reply to MoFra

It appears with several apps for me. It definitely started happening with the last update, I never had a problem before that.
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0 Gowtham Mani over 6 years ago

Hi Philip & everyone,

Thanks for bringing this to our attention. The development team is working on a hotfix to address this issue as soon as possible. I will keep the thread updated on the progress.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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+1 MoFra over 6 years ago in reply to Gowtham Mani

Just received an update to 7.2.2526 (19) and seems to run smoothly now. Thanks for caring
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0 Philip Harrison over 6 years ago in reply to Gowtham Mani

Just received the update this morning and so far I haven't seen the error message.

Thanks for responding so swiftly.
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