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Error messages

Philip Harrison

Recently I am getting a lot of error messages that say "Sophos Mobile Security has stopped responding but a report has been generated to help the developers fix the issue". This is happening every few seconds while I am using my phone.

Moto G 4.



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  • 0

    Hi Philip,

    Please help me with the following:

    1. What is the version of the Android device

    2. What is the version of Sophos Mobile Control

    3. Is this a standalone or a managed installation?

    Please do share a screenshot of the error message if possible.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Moto G4 - Android 7.0

    Sophos version number 7.2.2520 (19)

    It's a standalone installation.

     

    I have been using this software for several months but I have only just started seeing this.

  • 0 in reply to Philip Harrison

    Hi there,

    I have the same problem here on Android 8.0

    Sophos version 7.2.2520 (19)

    Standalone

    Started with the latest update.

    The message appears up to every few seconds while I use the phone. Very annoying.

    Update: It seems that this message appears only when I activate a specific app or when I minimize/close it. I can reproduce the message only by opening/hiding this app but not when I run others. In my case it's a game. How about you? Does it appeare only in combination with one app?

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  • 0 in reply to Philip Harrison

    Hi there,

    I have the same problem here on Android 8.0

    Sophos version 7.2.2520 (19)

    Standalone

    Started with the latest update.

    The message appears up to every few seconds while I use the phone. Very annoying.

    Update: It seems that this message appears only when I activate a specific app or when I minimize/close it. I can reproduce the message only by opening/hiding this app but not when I run others. In my case it's a game. How about you? Does it appeare only in combination with one app?

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