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Error messages

Philip Harrison

Recently I am getting a lot of error messages that say "Sophos Mobile Security has stopped responding but a report has been generated to help the developers fix the issue". This is happening every few seconds while I am using my phone.

Moto G 4.



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  • 0

    Hey Guys, 

    Thank you for the update. Please feel free to contact us in case you need any assistance in the future.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    Am having the same issue right as stated here.

     

    Phone: Asus Zenfone Max Pro (M1)

    Android: 8.1.0

    Version: 8.5.2803 (App installed via Google Play)

     

    On install it was working, but after an hour or so, the same message appears "Sophos Mobile Security has stopped responding but a report has been generated to help the developers fix the issue".  Trying to re-launch the application gives the same message. 

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